Service Contract

Terms & Conditions

Client agrees to the following terms and conditions of the contract – PLEASE READ CAREFULLY

1. Customer represents to be at least 18 years of age and legally capable of entering into this contract under Georgia law.

2. Client hereby verifies that the pickup date, time, number of passengers and billing information are correctly stated.

3. Client hereby authorizes the transportation service provider (TSP) to charge a deposit of amount equal to the minimum amount of hours required per vehicle, to the credit card on file, at the time of reservation. Deposits and full amount may also be paid via cash or other digital forms of payment.

4. Client agrees for his/her party will not exceed the passenger capacity of vehicle provided.

5. The TSP will add the cost of parking expenses, tolls and overtime, if applicable

6. Neither the company, its agents or employees shall be liable for any personal property of the customer or customer’s guests, which are misplaced, damaged or left in the vehicle. Auto Concierge Enterprises shall not be responsible for the safe-keeping of any such item.

7. Client assures that no passenger under 21 shall consume alcoholic beverages.

8. The TSP shall not be liable for any damage arising out of company’s inability to perform due to inclement weather, mechanical difficulties, delays due to traffic conditions or any unforeseen events beyond the reasonable control of Auto Concierge Enterprises. If for any reason Auto Concierge Enterprises cannot provide the service contracted, Auto Concierge Enterprises liability is limited to the return of the deposit and/or any additional funds paid towards service that were unable to be provided.

9. Concierge driver has the right to terminate the trip, without refund, if he/she feels that the party is not abiding by the company rules or is putting the vehicle or the driver at risk.

10. Client is responsible for any and all damages incurred to the vehicle committed by his/her party during the service time, either willfully or accidental. (Rips, spills, burns, scratches or damage to any TV Screens, gaming systems, stereos or other equipment.) Minimum charge of $150 to clean any spillage. A fee of $500 dollars will be incurred if there is any vomiting or other bodily fluids in or on the vehicle.

11. Any balance due must be paid within 7 days of the completion of booking. Balance may be paid by the same credit card that the initial reservation was made (In some cases, cardholder must be present with credit card & ID upon arrival on booking date). Payment can also be made in cash or other forms of digital payment. We do not accept checks or money orders.

12. You can also pay in full when making the reservation.

13. Client understands the cancellation fee is equal to the deposit. Please refer to Booking and Cancellation policy for full details.

14. Client understands that there will be no smoking or vaping allowed in the vehicle, unless otherwise agreed upon with management, or the trip will be TERMINATED immediately.

15. Client understands any changes to the contract, once signed, may result in a price increase.

16. There is a 30 minute grace period given at pickup and drop-off each (total wait time of 1 hour included in addition to scheduled booking time).

17. Overtime will be permitted, upon vehicle availability, and rounded off to the next hour. Availability of overtime is not guaranteed. Overtime rates are non-negotiable and will be charged to the customer according to the GPS Tracking report for each vehicle. Drivers do not have the ability to waive overtime for any reason. Overtime is charged by the hour not prorated per minute.

18. The minimum contract price is fixed once this contract is signed. Early dismissal, downsizing, or shortening of booking hours, will not adjust the price.

19. Changes to booking are upon availability and REQUIRE A MINIMUM OF 24 HOURS NOTICE. CHANGE REQUESTS MUST BE emailed to info@YourAutoConcierge.com OR sent via text to (404) 995-7053. Significant changes in arrival or destination locations may result in additional charges (travel charges).

20. Customer agrees to pay a late charge of 10% per month for any unpaid balance including cancellation fees and any hold harmless and indemnification provisions and other attributable damages, as set forth within this contract and shall reimburse Company for its costs of collection, including attorneys’ fees at 40% of the outstanding balance or at $275 per hour if the outstanding balance is over $3000. Attributable damages are fees set forth within this Contract and include but are not limited to: Fees for physical damages, return check fees, overtime fees, etc.

21. The Concierge driver inspects each vehicle before, during and after each booking. In the event of damage Customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees, or third parties, including but not limited to the vehicle, in regard to cleaning, breakages, burns, or other interior or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $200. If customer or customer’s guest smokes inside the vehicle without prior approval from management, customer shall be charged $250 and the booking may be terminated at the discretion of the driver and management, without refund.

22. Additional charges will be applied to the credit card on file to cover any damages that occur; charges are as follows: Smoking in the vehicle: $250; Cigarette burns: $500; Ripped or damaged upholstery: $500; Spillage of drinks: $150; Stained Carpet: $200; Vomit or other bodily fluids in or on the vehicle: $500; Lost or broken glassware: $10 per glass; Lost or broken remote control: $50; Excessive mess in the vehicle: $200.

23. The company, or its designated representative, is hereby appointed customer’s attorney-in-fact to sign customer’s signature for additional charges to customer’s credit card for damages, overtime, &/or any changes due & not immediately paid by the customer & is expressly empowered & authorized to charge all costs resulting from damages to said credit card.

24. Except in the case of willful misconduct or gross negligence of company, its agents or employees, customer hereby waives any and all claims against company, its agents or employees for injury, loss, or damage, including consequential damages, to customer’s person or property from whatever cause. In addition, customer waives any right of subrogation with regard to the same.

25. Customer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travel. There may be unexpected vehicle breakdowns and other unforeseen events beyond the control of company, for which company shall not be liable to customer. There shall be no recourse for any of the same. In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited to the amount paid by customer. In case of an emergency, the company may sub contract this booking to another TSP.

26. Company reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of booking, without refund, due to non compliant guest conduct.

27. Written additions and/or alterations by the customer, without written agreement of the company, are invalid and unenforceable.

28. Vehicles are sold and /or updated at the discretion of management. Vehicle requests are not guaranteed.

29. Cancellation Policy: Cancellations must be in writing via text message to (404) 995-7053 or emailed to info@yourautoconcierge.com. All bookings must be cancelled at least 24 hours prior to the scheduled service. Cancellations made less than 24 hours before the scheduled service will result in the forfeiture of the deposit. Please refer to full Booking and Cancellation Policy.

Booking Cancellation Policy

Our Concierge-Driven services require a deposit amount equal to the minimum amount of hours required per vehicle at the time of booking, with the remaining balance due at the time of service. All bookings must be cancelled at least 24 hours prior to the scheduled service to avoid a cancellation fee. In the event of a no-show, no refund will be given. If you reschedule or cancel less than 24 hours prior to your appointment time, your deposit is non-refundable, and a new deposit will be required to book any future services.

We understand that sometimes circumstances change, so we are happy to reschedule your service if you contact us at least 24 hours before the scheduled service. Some bookings may be rescheduled with a less than 24 hour notice at management's discretion. You must cancel or reschedule an appointment in writing by emailing us at info@yourautoconcierge.com or texting us at (404) 995-7053. We appreciate your business and look forward to taking care of all your luxury transportation needs.